Faulty Items
If you consider you have a faulty product please call and discuss your issue with one of our friendly and experienced team members. Should your equipment need to be returned a staff member will advise you how to proceed further.
Please note: Most faults can be rectified by talking to one of our staff members. If you have purchased our equipment from one of our distributors you need to return it to them for repair.
Change of Mind
Black Magic Tan does not accept returns for change of mind,
Spray Tanning Solution
Once tanning solution has been purchased Black Magic Tan will not accept any tanning solution returned so please choose carefully.
If you make an order and require it to be changed please contact BM HQ by telephone on 1800 469 006 however if it has been shipped it cannot be returned.
Incorrect Orders
Whilst every order shipped is checked and double-checked from time to time a mistake can happen, if you have received an item that you didn’t’ order please contact HQ on 1800 469 006, a replacement will be shipped out with a returns bag. Do not use the item or we will not be able to accept the return or send you a replacement.
Returns Address & Method
To avoid items being lost in transit we recommend any returns are sent using Registered Post. Black Magic Tan is not responsible for any items that go missing in the post. All items need to be sent back to:
Black Magic Tan, Unit 2, 2 Gateway Court, Coomera QLD 4209.
Please allow acceptable time for your item to reach our HQ, in some cases it can be up to 10 business day. Items that are approved to be sent back free of charge will be given an address that will offer this service
Pop Up Tents
All Pop-up spray tan tents are individually checked prior to being packed into their boxes and are covered by a 30-day warranty. Should the tent be damaged as a result of over bending it will not be covered under warranty Bindings in tents are joined at the bottom of each tent by a special clipping.
Please note that a restocking and testing fee may apply for any items that are returned that are not deemed faulty, this is a minimum charge of $30.00 or 20% of the value of the goods. This covers the repacking of items and checking of all items